A1. You can create an account by clicking on the "Sign Up" button at the top right corner of the home page. Please provide all the information in the form that appears and click on submit button.

A2. You can surf and add minerals to the cart without creating an account but only registered consumers will be able to check-out and place orders. Registered Consumers have to be logged in at the time of checking out the cart, and will be prompted to do so if they are not logged in.

A3. Each email address and contact phone can only be associated with one UP Mineral MART account.

A4. Dashboard is the section you reach after you log in to UP Mineral MART. Dashboard allows you to track your active orders, pending orders as well as your order history.

A5. My shopping list is a comprehensive list of all the items previously ordered by you on UP Mineral MART. This enables you to shop quickly and easily in future.

A6. You can pay for your order on UP Mineral MART using the following modes of payment: a. Credit and debit cards (VISA/MasterCard/Rupay) b. Net Banking

A7. Yes, GST will be applicable as per government regulations.

A8. Yes, it is absolutely safe to use your card on UP Mineral MART. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for consumers, thus making online shopping safer

A9. Once you have placed your order you will not be able to make any modifications. You have to cancel the order and will have to place a new order.

A10. Our customer support team is available, all days except Sundays from 10 am to 6 pm. They can be reached at 1800-123-1171 or via email at: support@upmineralmart.com

A11. Yes, we do bulk supply of minerals at special prices to government institutions and real estate builders. Please contact us at support@upmineralmart.com to know more.

A12. If you are unable to find a mineral that you would like to shop for, please write to us at support@upmineralmart.com and we will try our best to make the mineral available to you.